F A Q
Where is your business location?
Our warehouse is located in Sydney. We ship our products from our Sydney warehouse to Australia wide. Our business is owned and operated by Australian.
What payment methods do you accept on your website?
We accept Visa, MasterCard credit cards through SecurePay (Australia Post Company). All prices and payments are in Australian dollars.
How much do you charge for delivery?
We offer Free Express Post for any orders exceed $50 regardless of the size and value, which normally costs $9.95.
How long do you deliver my orders?
We dispatch your order within 3 hours during business hours. We deliver your orders Australia wide within 1-3 business days by Express Post. You can estimate the delivery time at Australia Post's website here (our postcode is 2112).
Do you deliver my order to a PO Box or Parcel Locker?
Yes, Australia Post will deliver your orders to any PO Box or Parcel Lockers Australia wide.
Where can I find a tracking number for my order to locate my parcel?
A tracking number will be sent to you by email once your order has been dispatched. You are able to trace your parcel at http://auspost.com.au with a tracking number you receive from us.
How do I collect my order if I'm not at home?
You will receive a collection card in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local post office at your convenience.
Do you pack and ship my orders discreetly?
We endeavour to deliver your purchases promptly and discreetly. Products are wrapped and protected by bubble wrap and packed in plain, unmarked brown boxes. There will be a return address on the boxes, however you can rest assured the package will have absolutely no exterior information to connect it to our website and business names.
Could I pick up my order from your warehouse?
Unfortunately we do not offer warehouse or local pickup at the moment. While we deliver all customers' orders by Express Post for Free!
Do you ship outside Australia?Unfortunately we do not ship outside Australia at the moment.